Tourist Information


  • Lisbon has several tourist information offices located in the most visited tourist areas. These offices will provide you with all the information that you require, as well as some brochure about Lisbon, and are very helpful.

Tourist Information office

  • Airport.
  • Baixa.
  • Jerónimos Monastery.
  • Commerce square.
  • Restauradores Square.
  • Santa Apolónia.

Tax Free

  • Citizens of countries which do not belong to the European Union are can be reimbursed of the Value Added Tax (VAT) that they pay on each purchase. In order to be reimbursed you must make your purchases in asssociated stores (e.g. FNAC, Zara, Corte Inglês, etc...)
  • The VAT is reimbursed at the Airport on the Global Blue Store, which is opened everyday between 7 am to 1 pm, or in the Unicambio stores (usually open between 6am and 7 pm). Please make sure that you have the VAT reimbursed forms correctly filled and give 30 minutes to reimburse the VAT (although this is done very quickly, sometimes it may take more time).

Post Office and Communication

Post Office

  • The post office services are provided by CTT (, a company established almost 50 years ago, and are very easy to use. Letter and postcards can be sent by either by mail boxes or inside the post office stores.
  • The post office allows you to choose one of two options to send your mail or postcard: fast mail (both the green and blue mail) and regular mail (red mail). If you go for the fast mail then please use the Blue mail boxes and use the red mail for the regular mail.

Public Phone


  • In certain areas one can enjoy free Internet. Although it is not general some shopping centers, coffe shops, gardens and restaurants provide free internet (sometimes one has to request the password).

Lisbon Card

What is

  • This card is one of the cheapest and most convenient ways to make up the most of your trip in Lisbon. Every time you enter in a public transportation (except for taxis), museums, touristic points or restaurants please present the card to get a free admission or a reduced admission price.
  • One can purchase the card according to his staying and convenience: 24, 48 or 72 hours.


  • Public transportation: free and unlimited travels in the city public transports (Carris buses, trams, underground and the CP trains lines Sintra - Sete Rios and Cais do Sodré – Cascais). Discounts apply for the bus service to the airport Aerobus.
  • Museums and Monuments: Free admission for over 20 museums and historical buildings and reduced prices for many other places
  • Restaurants – for a 72 hours Lisboa Card one gets a discount on certain restaurants.

Where to buy

Further information

  • For further information regarding the card, its benefits and the locations please download this brochure (Português, Castelano, English, Français, Deutsche, Italiano)

Other Useful information


  • Lisbon has a voltage of 220/380 at a frequency of 50 Hertz and its sockets follow the European standards (consider having a picture)

Time Zone

  • Lisbon's time zone is the Greenwich Meridean Time (GMT), which means that it is:
  • One hour earlier than countries such as Spain, France, Germany, Netherlands and Italy.
  • Two hour earlier than countries such as Greece, .Ukraine and Belarus.
  • Three hours later than Brazil.
  • Three hours later than United States East Coast.

Working Hours

  • Buses: Every day - 24 hours.
  • Underground: Every day 6.30 a.m. - 1 a.m.
  • Banks: Mon-Fri. 8.30 a.m. - 3 p.m.
  • Shopping Centres: Every day 10 a.m. - 12 midnight
  • Shops: Mon -Fri. 9 a.m. - 1 p.m. and 2 p.m. - 7 p.m. Sat. 9 a.m. - 7 p.m.
  • Embassies: Mon. - Fri. 9 a.m. - 3 p.m.
  • Post Offices: Mon. - Fri. 8.30 a.m. - 6.30 p.m.
  • Pharmacies: Weekdays 9 am – 7 pm (some pharmacies are opened 24 hours)
  • Meal times: Lunch: 12 am (midday)- 3 pm; Dinner: 8 pm - 11 pm